Me and my friend have had the same problem.
I believe that in order to play you need to connect to the main server of the game.Apparently there's some problem with that.
I'm going to ask the rest of the staff members and let you know
Hi, it means that either the creators are doing something to the game at the given moment or it could also be - in most cases - the main server refreshing. You see, once it happened to me and when I asked the creators told me that they've set the main server up to refresh itself once per day for 30-40 minutes. So wait a while and it should work.
If however it doesn't then I suggest you ask Fzra Su for further assistance.
Hope I helped
Fzra me and Crystal can't get on a same server. It keeps getting us stuck on the hourglass. I still don't know how it worked once but ever since it's not letting us be online together. Any advice?
Also we've tried everything from cleaning cache to VPN's.